IT support staff member (m/f/d) – service desk

We are looking for a IT support staff member (m/f/d) – service desk to join our team in Lemwerder — a permanent contract, pay at the end of the month and training we pay for.

At a glance

Location: Lemwerder
Field: Industry · Administration
Contract: permanent, full-time
Start: as soon as possible

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Industry
Administration
Lemwerder

Your tasks

First point of contact for IT enquiries, faults and service requests by telephone, e-mail or directly at the service point
Independently analysing and rectifying technical faults, including remote support
Accepting, prioritising and documenting tickets in a structured way in the ticket system and passing complex cases on to the specialist departments
Working in second-level support and continuously building up your technical skills
Supporting day-to-day operations and the further development of the IT service point, with a focus on service quality and user needs
Identifying scope for improvement and contributing to automation and improvement processes
Raising users' IT security awareness and supporting the implementation of IT policies
Maintaining and extending the knowledge base by documenting solutions and best practice, and actively sharing knowledge in the team

Your profile

Completed vocational training in information technology, e.g. as an IT specialist (m/f/d) or a comparable qualification
Some practical experience in IT support or on a service desk, ideally with direct user contact
Confident use of Microsoft Windows, MS Office and common standard hardware
The ability to prioritise faults in a structured way and escalate them through defined processes
Very good spoken and written German and good English
A strong service and customer focus and excellent communication skills
Some knowledge of user and rights management, in particular Active Directory, is an advantage

What you get

What we offer

Your pay, always on time. You can rely on your salary arriving reliably at the end of the month.
More than just a salary — extra bonuses for you! Look forward to holiday and Christmas pay on top of your wages.
A fair working relationship — because you matter. We have an open, appreciative company culture. Your concerns and ideas are heard.
Your free Commerzbank account. As a member of the COPLA Burg GmbH team you get a no-fee current account with Commerzbank.
Exclusive health cover, with no medical check! We provide private supplementary insurance covering high-quality dental treatment and treatment by a senior consultant.

Your application

Application: IT support staff member (m/f/d) – service desk

A few details, and send your documents along right away — CV, references, cover letter.

About you

First name *

Last name *

E-mail *

Phone *

About the job Address, postcode, town * Your training *

Position applied for *

Place of work *

Salary expectation per month *

Earliest start *

Documents Message Documents

CV, references, cover letter — PDF, JPG or Word, up to 10 MB per file (25 MB in total).

Or get in touch directly

The short way

If you would rather write or call, that works too. A CV is enough for a first contact.

Application by e-mail: bewerbung@coplaburg.de
WhatsApp: 0162-3098672
Phone: 0203 739 979 90
Place of work: Lemwerder

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